Returns & Exchanges
At Exclusive Scents, we want you to be completely satisfied with your signature fragrance. If you are not entirely pleased with your purchase, we offer a 30-day return window for unopened and gently tested items.
Initiate Your Request
Contact our concierge team at [email protected] with your order number to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the fragrance in its original luxury packaging and include the printed RMA form to ensure your return is processed correctly.
Ship to Boutique
Affix the provided prepaid shipping label and drop off the package at any authorized courier location.
Receive Refund
Once our quality control team inspects the item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing